Refund Policy
Last updated:
Storefront subscription: 14-day refund, no questions asked
For every Storefront subscription payment you can ask for a full refund within 14 days of the payment date, without giving a reason. This applies to the first payment and to renewals.
If you cancel during the 7-day free trial, you are never charged.
To request a refund, use the link in the payment receipt you received from Paddle (paddle.net) or write to tetiexpress.ks@gmail.com. Refunds are issued by Paddle, our Merchant of Record, to your original payment method and usually reach your account within 5–10 business days, depending on your bank.
A refunded subscription is cancelled and the Storefront is hidden from visitors; your products are not deleted.
Cancelling
You can cancel at any time from “Manage subscription” in the app. If you cancel without asking for a refund, your Storefront stays live until the end of the period you paid for and you won’t be charged again.
Personalised NFC cards
Because cards are printed to your specification they can’t be returned once you have approved the print. If a card is misprinted, doesn’t work or arrives damaged, write to us within 14 days of delivery and we’ll reprint it free of charge or refund it.
Contact
Teti Express · tetiexpress.ks@gmail.com · +383 46 815 843